Service Management

• ITIL Foundation V2
  The course is based on the IT Infrastructure Library (ITIL) and therefore provides the common sense and practical advice required to help new and experienced Service Support and Delivery staff to do their job better. ITIL is the International Service Management standard as described in the IT Infrastructure Library - published by OGC.
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• ITIL Foundation V3
  The course is in the format of a detailed, modular introduction to the concepts. It covers terms, definitions, benefits, objectives and relationships within the It service management lifecycle. The course is based on principles described in the five core ITIL® Service Management books. The course prepares participants for the examination leading to the Foundation Certificate in IT in Service Management