Terms Of Business

Booking and Payment

1. No bookings can be confirmed until the training contract has been duly signed and received by Arista Uk
2. All Invoices are payable within 14 days after the signature date on the Order, or 14 days prior to the start of the course, whichever occurs first, or by the payment date stated on the order.
3. When booking and confirming a Closed Class or Client Site the names of all attendees must be received at least. 24 Hours before the start of the class. Failure to do so will result in the course being cancelled and no refund being issued.
4. Attendance on a course will be refused if full payment has not been received prior to the start of the course.
5. Goods for purchase will be dispatched/ made available only after payment in full has been received.
6. In breach of these conditions, interest will be charged from the due date of the invoice to the date of payment, at the rate of 2.5% per annum. And will be compounded monthly.

7. All notifications from the customer must be received in writing.
8. The designated periods for cancellation is dependent on the type of course or service as follows:

a) Scheduled Course: Up to 14 days prior to the start of the course.
b) Closed Classes/Client Site Courses: Within 30 days after the signature date on the Order, or up to 30 days prior to the start of the course or service, whichever occurs first. Where a group of such courses have been booked, 30 days prior to the start of the course or service shall mean the start of the first course of the group of courses, and not the individual start dates of courses within the group.

9. In the event of a cancellation by the customer, the following refunds will apply,

a) Where a customer cancels a class giving the minimum requested notice prior to the start of a scheduled class: 50% refund (The class can be rescheduled at this stage at no extra cost).
b) Where a customer cancels a class giving less than the minimum requested notice prior to the start of a scheduled class: 0% refund.

10. In the event of a cancellation, by the customer, within the designated period, where payment has not been received, the amount outstanding as per the above terms and conditions will be due by the customer.

11. Notification of any transfer must be made in writing and received by Arista UK within the designated period.
12. In the event of a customer transferring a booking within the designated period, the following charges will apply:

a) The first transfer will be made free of charge.
b) The second transfer will be charged at £50.00, which must be paid prior to attendance.
c) Subsequent transfers will be treated as cancellation and the full course fee will remain payable.
d) Transfers made outside the designated period will be treated as cancellations.

13. All delegates must arrive 10 minutes prior to the class start time to allow for registration. If delegates are more than 15 minutes late for the start of the class, their place may be reallocated. Any anticipated lateness should be notified via the New Horizons Enrolment Hotline. Delegates more than 30 minutes late will not be admitted to the class.
14. All delegates must report to reception to be registered, on each day of training (this also includes multiple days of training).
15. Arista UK reserves the right to cancel or reschedule any courses.
16. All prices quoted are exclusive of VAT.
17. Any delegate, who has attended a course, can repeat the same course within six months from the date of the course, at no additional charge, provided that they have already attended, and paid for, the class they wish to repeat and that the course is available. No course manual or enrolment keys will be issued for any repeated course. If the delegate does not attend the course or reschedules/cancels his/her place on the course with insufficient notice as detailed in our cancellation terms, the free repeat privilege does not apply.
18. Deposits paid for training are non- refundable

19. During the terms of this Agreement and for one (1) year thereafter, the company or any persons within the organisation agrees not to directly or indirectly, entice or solicit any employee, consultant or trainer for any purpose whatsoever, whether for the trainer or clients mutual benefit or the benefit of a third party. The parties agree and acknowledge that the purpose of this restriction is to protect and safeguard either company's integrity and / or confidential information.

20. The order signatory is booking on his or her own individual account, or is an authorised signatory of the company, or organisation, booking the course or service. In either case the signature given will form a legally binding agreement with New Horizons Computer Learning Centres