Arista UK

Arista UK - leading training providers

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Contact Centre Supervisor

  • Course Ref: A106
  • Duration: 1 Day
  • No of Delegates: 6 Delegates

Objectives

On completion of the course delegates will be able to monitor/supervise agents, pilots and queue and create basic reports.

Prerequisites

Must be familiar with a PC and Excel.

Course Content

  • Real Time Views
  • Understand the call distribution and routing
  • Personalise agent and supervisor sets
  • Personalise the CCS
  • Access rights
  • Analyse and understand the real time information
  • Launch statistical requests
  • Creating basic excel templates for statistics
 
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