Arista UK

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OTCC Premium Administration

  • Course Ref: A104
  • Duration: 3 Days
  • No of Delegates: 8 Delegates

Objectives

On completion of the course delegates will be able to administer the OTCC Premium application

Prerequisites

Must be familiar with a PC and Windows environment.

Course Content

  • Overview LogIn/LogOut
  • Menu Options/toolbars/ Visual CC
  • Qualification and Routing Navigator
  • Performance Indicators
  • Configuration
  • Service
  • Segment
  • Queue
  • Resource Group
  • Agent
  • Skills Based Routing
  • Estimated Wait Tables
  • CCD Back Up
  • User Accounts
  • Preferences
  • Statistics
  • File/Database Purge
  • Quick Look
 
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