Basic System administration
- Course Ref: AV103
- Duration: 2 Days
- No of Delegates: 6 Delegates
Objectives
Upon successful completion of the course, the student will be able to:
- describe system components
- interpret system planning forms
- retrieve and interpret traffic data analysis reports
- run health checks
- voice terminals and feature
- trunk features and class of restriction
- system management features
- attendant console features
Prerequisites
Must be familiar with a PC and Windows environment.
Course Content
- Login/logout procedure
- Use of keyboard
- Help feature
- Command structure and use
- Creating new logins
- Dial plan
- List/display command
- Add/remove command
- Feature access codes
- Port configuration (digital/analogue cards)
- Explanation of features
- IP extension form
- Busy indicators
- Analogue extension form
- Digital extension form
- Callmaster form
- Attendant console form
- Feature button assignments
- Abbreviated dialling
- Coverage paths
- Coverage answer groups
- List groups of extensions
- Hunt groups (including ACD)
- Pick-up groups
- Overview of COS (Class of Service)
- Overview of COR & Toll Tables
- Post messages
- Changing passwords/permissions
- Overview of trunk group form
- System measurements
- Troubleshooting (display alarms)
- Report scheduler
- Status command
- Set time and date
- System-parameter feature form
- List usage
- Security tips
- Flashcard backups
- Fault reporting procedures
- Historical changes
- Bridged appearances
|
