INDex IVM

Course Ref: AV111
Duration: 1 Day
No of Delegates: 6 Delegates

Objectives

On completion of the course delegates will learn administer Avaya INDex IVM.

Prerequisites

Basic PC Skills

Course Content

Accessing voicemail from a handset via the display and via dial access.

Voice Administration – Managing, creating and deleting mailboxes, secure passwords, backups, monitoring ports and system defaults.

Callflow Manager – Explanation of Callflows and actions that can be used. Things like programming Auto-attendants and Night Services etc. Maintaining existing callflows, understanding start points, creating and deleting callflows.

Conditions Manager – Explanation of Conditions, a true/false question. E.g. Are we Open/Closed or is it a Bank Holiday Yes/No. Creating and deleting conditions and using them in a callflow.

Queue Manager – (If purchased) Creating and deleting queue messages i.e. Comfort greetings such as “All our operators a busy, please hold or press 1 to leave a message”. And associating them with groups.

Recording Services – (If purchased) Recording calls and managing the library.