IP Office CCC Reporting and Supervisor

• Course Ref: AV115
• Duration: 3 Hours
• No of Delegates: 10 Delegates

Objectives

This course is designed to provide end-users with the details of the IP Office Compact Contact Center (CCCv5) application. More specifically, this course provides information on updated telephony features, Voicemail Pro 3.0, Endpoints, and CCC Reporting.

Prerequisites

PC Skills

Course Content

Explain how CCC V5 benefits customer satisfaction, productivity, cost reduction, and call volume management.

Describe CCC components, including use, functionality, and interrelationships.

Identify the tools and means for real-time call center management, including Call Center View (CCV).

Demonstrate the ability to generate and interpret the most commonly used CCC Reports for meeting business objectives.

Identify the means to set alarms, perform common administrative tasks, and use MMM functionality.