Arista UK

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PC Console

  • Course Ref: AV102
  • Duration: 2 Hours
  • No of Delegates: 3 Delegates

Objectives

Upon successful completion of this course, the student will be able to:

  • Use and understand all key functions of the Console
  • Administer and maintain Console Directory

Prerequisites

Must be familiar with a PC and Windows environment.

Course Content

  • Answering calls
  • Transferring calls
  • Holding calls on busy extensions
  • Parking calls
  • Transferring to Voicemail
  • Redial
  • Saving personal speed dials
  • Using the busy lamp field
  • Call tagging/announcing
  • Directory searching
 
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