Arista UK

Arista UK - leading training providers

Twitter: AristaUK Linked In: aristauk Facebook: pages/Arista-UK/103777775652?ref=search&sid=500384271.2416397647..1

UCCX Agent

  • Course Ref: C103
  • Duration: 90 Minutes
  • No of Delegates: 10 Delegates

Objectives

On completion of the course delegates will have a basic knowledge of the Agent Desktop and handset.

Prerequisites

Basic PC Skills

Course Content

  • Logging In/Out
  • IP Phone Agent (If Required)
  • Agent States
  • Work
  • Making and receiving calls
  • Hold
  • Transfer
  • Conference
  • Team Messages
  • Chat
  • Team Messages
  • Phone Book
  • Agent Statistics
  • Basic overview of Handset
 
Designed and managed by bryce:FARRAH