Arista UK

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UCCX Supervisor

  • Course Ref: C104
  • Duration: 2 Hours
  • No of Delegates: 10 Delegates

Objectives

On completion of the course delegates will have an understanding of the Supervisor Desktop and Historical Reports.

Prerequisites

UCCX Agent course

Course Content

  • Logging In/Out
  • Real Time View
  • Changing Agent States
  • Team Messaging
  • Creating Thresholds
  • Barge/Intercept
  • Monitoring Agents
  • Creating Historical Reports
  • Scheduling Historical Reports
  • Saving Reports
  • Changing Agents Team (If required)
  • Changing Agent Skill Level (If required)
  • Creating Not Ready/Logout codes (If required)
 
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