Handset overview covering specific features LCD Display and general functionality
Answering and making calls via handset
Answering and making calls via the Hands free function (if applicable)
Transferring calls to other extensions and voicemail
Placing calls on hold and retrieving calls from hold
Call pick-up (answering calls ringing at another extension)
Logging in and out of the handset
Using handset / headset function
Use of make busy reason codes
Request help functionality