MN 6160 Intelligent Queue
- Course Ref: M106
- Duration: 1 Day
- No of Delegates: 3 Delegates
Objectives
This Course is designed for IT professionals, Administrators and Contact Centre Managers who need to program and configure Queue Messages on the MN6160 Server
Prerequisites
PC Skills
Course Content
- Introduction to the MN6160 IQ
- Browsing and Logging in / out of 6160 Server
- Creating New Users / Creating Log Ins
- Assigning privileges to User Accounts
- Create Management Plan for recording Option
- Recording Messages Via the Phone
- Recording Messages files (CCITT, ulaw, 8khz format)
- Utilizing Windows Sound Recorder
- Uploading recorded files into Inbox Manager
- Renaming and applying Sound Files
- Creating new and edit existing Message Plans
- Applying Recorded phrasing to Message Plans
- Creating / editing Schedules for Message Plans
- Edit and Upload Files to Message Plans
- Construct new or edit existing call flows
- Create and apply a Schedule to a Call
- Flow
- Assigning Message Plans to Call Flows
- Create Interactive Call Flows
- Port Management Assignment
- Conditionally assigning and unassigning Ports
- Assigning Call Flows to available ports
- Conditional Port Switching
- System Status Icons
- Stopping and Starting System Services
- Switching System to Emergency Mode
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