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CCMS Administration (Formally Symposium)

  • Course Ref: N107
  • Duration: 1 Day
  • No of Delegates: 8 Delegates

Objectives

On completion of this training the participant will be able to modify the configuration of Symposium to meet changing requirements.

Prerequisites

Basic PC Skills

Course Content

  • System overview to include terminology used.
  • CS/Succession/Meridian 1 programming
  • Call Pilot /Meridian Mail programming
  • Miran's
  • Configuring System Resources, Skill sets, User’s, Call presentation classes
  • Call scripting
  • Thresholds classes
  • Call Presentation classes
  • Access classes and partitions
  • Agent Supervisor assignments
  • Standard and graphical real time displays
  • Definition and creations running of standard reports
  • Scheduling the symposium server back up
 
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