CCMS Administration (Formally Symposium)

• Course Ref: N107
• Duration: 1 Day
• No of Delegates: 8 Delegates

Objectives

On completion of this training the participant will be able to modify the configuration of Symposium to meet changing requirements.

Prerequisites

Basic PC Skills

Course Content

• System overview to include terminology used.
• CS/Succession/Meridian 1 programming
• Call Pilot /Meridian Mail programming
• Miran's
• Configuring System Resources, Skill sets, User’s, Call presentation classes
• Call scripting
• Thresholds classes
• Call Presentation classes
• Access classes and partitions
• Agent Supervisor assignments
• Standard and graphical real time displays
• Definition and creations running of standard reports
• Scheduling the symposium server back up