CCMS Pre Installation Overview

Course Ref: N106
Duration: 1 Day
No of Delegates: 8 Delegates

Objectives

On completion of this training the participant will be able to appreciate the systems capabilities including Skill base routing and other functions. Pre requested information that will be asked for by technician for installation

Prerequisites

Basic PC Skills

Course Content

System overview to include terminology used.
Components of the call centre overview
Configuring System Resources
Configuring Skill Sets
User Configuration
Thresholds
Call Presentation classes
Access classes and partitions
Agent Supervisor assignments