CCMS Supervisor Reporting

Course Ref: N109
Duration: 4 Hours
No of Delegates: 8 Delegates

Objectives

This event will give supervisors of the Symposium call centre the skills required to monitor the real time displays and print reports for their Contact Centre

Prerequisites

Basic PC Skills

Course Content

Create and manage real time displays
Define standard reports
Threshold classes
Graphical real time displays
Define and running of standard reports
Scheduling reports
of standard reports (including scheduling)