Arista UK

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CS Attendant Smile Console

  • Course Ref: N103
  • Duration: 3 Hours
  • No of Delegates: 3 Delegates

Objectives

The event will give the delegate the knowledge to manage calls using an attendant console.

Prerequisites

Basic PC Skills

Course Content

  • Introduction - of the console layout and functionality
  • Answering Calls
  • Making Calls
  • Transferring Calls
  • Toggling Calls
  • Parking Calls
  • Conference Calls
  • Storing and dialling speed dials
  • Call pickup and autodial
  • Using DTMF
  • Do not disturb
  • Changing system time and date
  • Modifying passwords, Directory and extension notes
  • Customising the Console
 
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