Arista UK

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CS Meridian Contact Centre End USer

  • Course Ref: N102
  • Duration: 90 minutes
  • No of Delegates: 10 Delegates

Objectives

This event will give the delegate the knowledge to use all the features associated with the Handset

Prerequisites

None

Course Content

  • Logging in and out of the handset
  • Make, transfer and release calls
  • Speed dial
  • Call forward
  • Call pickup and autodial
  • Log in to Voice Mail queue
  • Record Voice Mail greetings
  • Manage Voice Mail messages
  • Use Express Messaging
  • Use Contact Centre Features
 
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